About Ember

We are a business services group providing specialist management consultancy, training, analytics and executive search. We’re joined by a shared ethos, of doing the right thing for our clients, and a shared focus on the customer experience and how to improve it – with the end goal of increasing value for our clients.

Many of our people are industry practitioners who have spent most of their careers in the roles that our clients often hold. Others bring specialist skills, honed in diverse sectors and on successful projects for organisations across the globe.

We are proudly independent and inspired by innovation and change.

White Papers

Get the latest insight and industry advice from Ember's acclaimed team of CX experts

What we do

End-to-end customer engagement solutions to help you deliver positive change

Our Case Studies

Find out how we have helped our clients maximise the value from customer engagement & CX initiatives

What we deliver

Our Clients

Our specialists have experience in advising on the service strategies and transformation for over half of the top 30 brands rated for customer service in the UK